Privacy policy

This notice explains how we use personal information we collect through this website, and when you contact us by phone or email. We've written it in plain English.

Who we are

Lantern Homes Ltd is registered in England and Wales, company number 12498817. Our registered office is Monarch House, Smyth Road, Bristol, BS3 2BX. We are responsible for your personal information. You can contact us at info@lanternhomesltd.co.uk or on 07532 659253.

What we collect

When you use our enquiry form we collect your name, organisation (if you give one), email address, phone number, area or postcode (if you give one), the type of enquiry and your message. When you phone or email us, we keep a record of your contact details and what we discussed. We ask you not to send medical or other sensitive details through the form.

Why we use it

We use your information to respond to your enquiry and, where it goes further, to arrange support, accommodation or discussions about a property.

Our lawful basis

We rely on our legitimate interests in responding to enquiries people send us. Where you've given consent, for example by ticking the box on our form, we also rely on that consent. You can withdraw consent at any time by contacting us.

Who we share it with

We only share your information where we need to in order to deliver a service you've asked about, or where the law requires us to. We never sell your data.

How long we keep it

We keep your information only for as long as we need it to deal with your enquiry and any service that follows. After that, we delete it securely.

Keeping it secure

We use appropriate technical and organisational measures to protect your information, and we limit access to people who need it to do their job.

Your rights

Under UK data protection law you have the right to:

• ask for a copy of the information we hold about you (access)
• ask us to correct information that's wrong (rectification)
• ask us to delete your information (erasure)
• ask us to limit how we use it (restriction)
• object to how we use it (objection)
• ask for your information in a format you can take elsewhere (portability)

To use any of these rights, email or call us using the details above.

Cookies

This website uses only essential cookies needed for it to work. We don't use advertising or tracking cookies.

How to complain

If you're unhappy with how we've handled your information, please contact us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk.